FAQ

FAQ

Questions, answered

Here are the things people ask us most about orders, delivery, returns and sizing. Can't find your answer? Just write to us.

What's your return policy?

You can return items within 30 days of delivery, as long as they're unworn and still have their original tags. Returns are free. Email us at info@oxvendor.com and we'll send you a prepaid return label. Once your return arrives and we check it, the refund goes back to your original payment method within 7 to 10 business days.

Can I cancel my order?

Yes, within 24 hours of placing it. Email us your order number and we'll cancel it and refund the full amount to your original payment method within 7 to 10 business days. After 24 hours your order may already be on its way, but you can still return it within 30 days.

How long will my order take to arrive?

We process orders in 1 to 2 business days. After that, delivery usually takes 6 to 8 business days, so most orders arrive within 7 to 10 business days in total. Right now we ship within the United States only.

How much is shipping?

Nothing. Shipping is free on every order, with no minimum spend.

How do I track my order?

As soon as your order ships, we email you a tracking number and a link so you can follow your package. You can also check it on our Track Your Order page.

How do I find my size?

Most of our jeans, pants and sweatsuits have a relaxed fit, so your usual size is usually the right pick. If you're between sizes, send us your usual size and height and we'll help you choose. And if it doesn't fit, you can return it for free within 30 days.

Which payment methods can I use?

We accept major credit and debit cards, plus Apple Pay and Google Pay at checkout. All prices are in US dollars and every payment goes through a secure, encrypted connection. You'll find the full list on our Payment Methods page.

My item arrived damaged or it's the wrong one. What now?

Sorry about that. Write to us within 7 days of delivery with your order number and photos of the item and the packaging. We'll send you a replacement or a full refund to your original payment method, whichever you prefer.

Comfort first, style always.