Privacy policy

Last updated: October 21, 2026

This Privacy Policy explains what personal information OXVENDOR collects, how we use it and the choices you have. It applies when you visit oxvendor.com, place an order or contact us.

OXVENDOR operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which helps us provide the Services to you. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal information we collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been collected anonymously or de-identified. Depending on how you use the Services, we may collect:

• Contact details such as your name, billing and shipping address, phone number and email address.
• Payment information such as card details, transaction details, form of payment and payment confirmation. Card payments are handled by our payment providers.
• Account information such as your username, password, preferences and settings.
• Transaction information such as items you view, add to your cart or wishlist, purchase, return or cancel.
• Communications such as the messages you send to our Customer Care team.
• Device information such as your browser, network connection, IP address and other unique identifiers.
• Usage information such as how and when you browse and use the Services.

Where we get it from

• Directly from you, when you place an order, create an account or contact us.
• Automatically, from your device when you use the Services, including through cookies and similar technologies.
• From service providers that process information on our behalf.
• From our partners or other third parties.

How we use your information

• To run the Services and fulfill your orders. This includes processing payments, arranging shipping, handling returns and refunds, managing your account, remembering your preferences and recommending products you may like.
• Marketing and advertising. We may send you promotional emails or messages and show you online ads based on your activity on the Services. You can unsubscribe from our emails at any time.
• Security and fraud prevention. We use your information to secure your account and payments and to detect and prevent fraud or other harmful activity. Please keep your login details safe and don't share them with anyone.
• Customer support. We use your information to answer your questions and look after your orders.
• Legal reasons. We may use your information to comply with the law, respond to valid legal requests and enforce our terms and policies.

How we share your information

We may share personal information for legitimate purposes, including:

• with Shopify and other service providers who work on our behalf, for example for payment processing, IT, analytics, customer support, cloud storage, fulfillment and shipping;
• with business and marketing partners to show you advertising. These partners use your information under their own privacy notices. Depending on where you live, you can opt out of this sharing here;
• when you ask us to or agree to it, for example to deliver your order or when you use social media features;
• with our affiliates;
• in connection with a business transaction such as a merger, to comply with the law, to enforce our terms and to protect our rights and the rights of our customers.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and with third parties located in other countries. Shopify may also use information about your interactions with our store and other merchants to provide certain enhanced features, and in that case Shopify is responsible for that processing. To learn more, read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-party websites

The Services may link to websites run by third parties. We are not responsible for their content, privacy or security practices, so please review their policies before sharing information with them. Information you post in public places, such as social networks, may be visible to others.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority where they live. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it. We do not have actual knowledge that we "share" or "sell" the personal information of anyone under 16.

Security and retention

No security measure is perfect, and information sent over the internet may not be fully secure while in transit. Please avoid sending sensitive information to us through unsecured channels. We keep personal information for as long as we need it to run your account, provide the Services, meet legal obligations, resolve disputes and enforce our policies.

Your rights and choices

Depending on where you live, you may have some or all of these rights:

• Access. Ask for access to the personal information we hold about you.
• Deletion. Ask us to delete your personal information.
• Correction. Ask us to correct inaccurate information.
• Portability. Ask for a copy of your information or ask us to transfer it to a third party.
• Opt out of sale, sharing or targeted advertising. You can opt out here. If you visit with the Global Privacy Control signal turned on, we treat it as an opt-out request for that browser and device. We do not respond to other "Do Not Track" signals.
• Email preferences. You can unsubscribe from marketing emails using the link in any email. We may still send you emails about your orders or account.

You can use these rights where shown on the Services or by contacting us. We may need to verify your identity before acting on a request, and you may use an authorized agent if they can show proof that they act on your behalf. We will not discriminate against you for using your rights, and we will reply within the time required by law. For rights related to data processed by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may be able to appeal our decision or file a complaint with your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country considered to provide adequate protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. We will post the new version on this page, update the "Last updated" date and give notice where the law requires it.

Contact us

If you have questions about this Privacy Policy or want to use any of your rights, email us at info@oxvendor.com or write to us at 3214 Ashland Ave, Chicago, IL 60608, USA.