Refund policy

Last updated: October 21, 2026

We want you to love what you ordered. If something isn't right, this policy explains how returns, refunds, exchanges and cancellations work at OXVENDOR.

30-day free returns

You have 30 days from the delivery date to start a return. Returns are free for all orders shipped within the United States. We send you a prepaid return label, so sending an item back costs you nothing.

What can be returned

To be accepted, a returned item must be:

• unworn, unwashed and not altered in any way;
• returned with all original tags still attached;
• free of stains, makeup, perfume, smoke, pet hair or other signs of use;
• sent back in its original packaging or packed securely so it isn't damaged in transit.
  

Sale and discounted items can be returned on the same terms as full-price items.

If an item comes back worn, damaged after delivery or without its tags, we may refuse the return or reduce the refund. We will always email you first to explain why.

How to start a return

1. Email us at info@oxvendor.com with your order number and the item or items you want to return.
2. Within 24 hours we reply with a prepaid return label and simple instructions.
3. Pack the items, attach the label and drop the parcel off with the carrier.

Please contact us before sending anything back. Parcels sent without our return label can't be tracked, and we can't guarantee they will reach us.

Refunds

Once your return arrives and we inspect it, we email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 7–10 business days. Your bank or card provider may need a few extra days to show the money in your account.

Because shipping is free, there are no shipping charges to deduct from your refund. If more than 15 business days have passed since your refund was approved and you still don't see it, check with your bank first and then write to us at info@oxvendor.com

Exchanges

We don't offer direct exchanges at the moment. The quickest way to get a different size or item is to return the original for a free refund and place a new order for the piece you want.

Order cancellations

You can cancel an order within 24 hours of placing it. Send your order number to info@oxvendor.com . We will cancel the order and refund the full amount to your original payment method within 7–10 business days. After 24 hours your order may already be with the carrier, but you can still return it within 30 days of delivery.

Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and the packaging. We will send you a replacement or a full refund to your original payment method, whichever you prefer. You won't pay anything to send the item back.

Your rights

This policy does not limit any rights you have under applicable consumer protection laws, including rights that apply when goods are faulty, not as described or not delivered.

For delivery times and costs, see our Shipping Policy. For the general terms of buying from us, see our Terms of Service.